IT Support Service

IT Support Service

IT support is more then fixing things. Is your business getting the best help and advice when you need?

E-Trix provides IT support service to small and medium business in Singapore. Our IT support service is designed to help business owner to grow, manage and to be their hands and legs for their organization IT.
We know that your time and resources are precious and that you need to be focused on what’s most important. Leverage our small business IT support expertise and passion for small business success to your advantage – whether that’s providing IT support to your employees, protecting your critical data, or supporting your office network, we have you covered!

All the IT support you need

Our support service provides yearly standard onsite and remote support for customer who needs more specific scope of service to enhance their current support needs. We take full responsibility of your IT. If you have internet problem, for example, we will call the service provider or any other company – we will never ask to deal with 3rd parties yourself. Get in touch with us today!

    Level 1

  • Call management services
  • 1st level troubleshooting by engineer through phone, email & remote
  • Tracking and escalation of problems
    Level 2

  • Engineer will be deployed onsite to resolve problems escalated by the user

Services Included

  • Onsite and Remote Technical Support
  • Helpdesk Support
  • Server Support
  • Network Support
  • Desktop and Laptop Support
  • Communications Support
  • Preventive Maintenance
  • IT Asset Management & Documentation
  • Advise in Purchasing Equipment, Software and Services